Over the years the Clinical Audit Support Centre have developed a wide range of materials and resources to help support patient safety work conducted by healthcare teams and professionals. This section of the website provides users with a flavour of the materials that we have available and includes guides and infographics that we commonly use to enhance our patient safety training. Of course, we can’t showcase all our materials in this section of the website but those who book onto our training courses will have access to the full range of resources.
The Patient Safety Incident Response Framework (PSIRF) represents the biggest change in managing patient safety and patient safety incident in the history of the NHS. As a result, the CASC team have tried to create a range of useful resources.
One of our most popular offerings, has been the creation of a simple poster that helps staff and patients better understand the key elements of PSIRF. Many NHS Trusts have asked to use or amend the poster and in 2023 we were fortunate to be asked to compile a blog for Patient Safety Learning. The blog provides full details of how and why we created the poster plus the opportunity to download our resource. To read the blog and access the poster, please click here.
In addition, we have examined the literature that surrounds PSIRF and created a range of resources that help people understand key elements of PSIRF. As an example, our graphic focusing on Patient Safety Partners has been well received and is available here.
Root Cause Analysis materials
Clinical Audit Support Centre team support the use of Root Cause Analysis (RCA) to help better understand why an unwanted outcome or patient safety incident has taken place. CASC have significant experience in conducting and critiquing Root Cause Analysis and we offer accredited training, critical reviews of current RCA delivery in healthcare settings, even advice from a trained healthcare counsellor for those that have been involved in patient safety incidents, etc. In 2016 we were commissioned by the Healthcare Quality Improvement Partnership (HQIP) to create a ground-breaking guide examining how RCA techniques could be used to help enhance clinical audit projects. Below you will find a selection of infographics that we have developed to help raise awareness and understanding in RCA. These include a brief history of RCA, an overview of the RCA process, an introduction to run charts, our human factors dirty dozen, etc. Those who attend our accredited training will gain access to an even wider set of resources and materials.
- Root Cause Analysis History
- NPSA’s seven-step RCA process
- Using RCA techniques in clinical audit
- CASC intro to run charts
- Guidance on brainstorming: which method to generate ideas
- Human factors dirty dozen
- Don Berwick’s 9 key patient safety messages
Significant Event Audit materials
Clinical Audit Support Centre team members have over 30-years of experience of helping healthcare teams to undertake significant event audit (SEA). We deliver accredited training in SEA, have undertaken wide ranging reviews looking at the delivery of SEA, successfully set up SEA for teams working outside the traditional general practice sector and produced best practice guides and documents in relation to SEA. We have also carried out an extensive study of Care Quality Commission reports in order to gain a wider insight into how well SEA is delivered and supported in general practice/primary care. Below you will find a selection of infographics that we have developed to help raise awareness and understanding in SEA. These include our best practice guide on how to deliver SEA, a brief history of SEA, an overview of the SEA process, etc.
- Significant Event Audit History
- NPSA’s seven-step SEA process
- How to deliver outstanding SEA four-page guide
Patient safety leaders
There are a number of key historical leaders synonymous with trying to improve patient safety in healthcare. These range from the long departed legends of yester-year like Sakichi Toyoda and Kaoru Ishikawa (pictured) who helped develop many of the techniques we now use to understand why the desired/intended outcome has not been achieved, through to current day gurus like James Reason and Mike Pringle who have made important additions to the work of their predecessors. We have created a number of simple one-page infographics that introduce the key patient safety leaders, explain their contributions and direct you to more detailed resources.